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UTeM : Unified Communication (UC)

With the rapidly changing communication landscape, multilateral relationships no longer function statistically and are focused on just one type of medium. The concept of an unrestricted world now in motion with the Industrial Revolution 4.0 needs to be adapted by UTeM to remain a pioneer and leader. In line with the latest technological advances, voice communication networks no longer rely heavily on the Public Switched Telephone Network (PSTN) and copper line as the best medium of communication but intranet networks and Session Initiation Protocol (SIP) have begun to take on the role.

In fact, communication is not only confined to the scope of voice, but requires face-to-face discussions in virtual space in real-time. Consumers are no longer bound to stay on the desk, but the introduction of the concept of working and learning from anywhere at any time is also a necessary factor in transforming this relationship.

Changing this technology not only involves a change in the workforce, but a major change in the university's telephone number that has impacted globalization. So meticulous planning has been agreed upon and from September 2017, the transition to conventional use of the line has begun to take place in stages and stages. Awareness campaigns from the faculty to each center of responsibility and awareness to institutions and the public were created through all media sources whether through electronic mail, correspondence and social media.

With a more effective communication system, the use of UC began to expand into the academic environment. With the introduction of Virtual Discussion Room, viva voce and discussions and presentations with experts from around the world can be done from within the University at any time, simple, organized and comfortable. Talking with colleagues from overseas requires only smartphone access with a special UTeM UC application connected to a wireless network. Combined with the implementation and use of eduroam, UTeM researchers now have to worry about the cost or impact of their carbon footprint when contacting their neighbors and friends in their homeland.


Biodata :

Mohd. Isa Mohd. Dom is the Chief Information Officer (CIO) at the Technical University of Malacca (UTeM) in charge of managing the merger of three (3) Responsibility Centers, the Knowledge and Communication Services Center, the Wisdom Library and the University Publisher. His main role is to enhance the effectiveness of the service delivery system and is responsible for preparing the Strategic and Tactical Knowledge Management Development Plan at UTeM, including Information Technology Management, Reference Resource Management and Repository Management and Publishing Management.

Originally from Johor Darul Takzim, he was a former student of Shah Alam School, Kuala Lumpur (1980) and holds a Diploma in Computer Science and Mathematics, Mara University of Technology (UiTM) (1984) and a Computer Science Degree from Universiti Teknologi Malaysia (UTM) in 1998 .

He previously served as an Assistant Information Technology Officer at the Institute of Computer Science, University of Technology Malaysia (UTM) (1985 - 1990); Computer Analyst at Computer Center, University of Technology Malaysia (UTM) (1990 - 1994); Senior System Analyst / Bisofware Company Project Manager, NSTT, Kuala Lumpur (1994 - 1996); Micro House Software Development Manager, Johor Bharu (1996 - 1998); IT Freelance (1998 - 2001); Director of Computer Center at College of Technical University of Malacca (KUTKM) (2001 - 2010) and previously held Director of Computer Center at Technical University of Malacca (UTeM) (2010 - 2015).

Experienced and skilled in planning and managing information system development and maintenance projects at UTeM (Student Information System (SMP), Human Resource Information System (SMSM), Integrated Financial Information System (SMKB), Graduate Studies Information System (SMPS), System University Research Information (URIS) In addition to planning and managing internal projects, he was also a member of the Ministry's ICT Committee from 2012 to the present and also serves on the Board of Neraca Niaga Sdn. Bhd., A subsidiary of UTeM, from 2014 to May 2019. In addition, he served as Chairman of the UTeM Cooperative from 2006 to early 2019 and was Chairman of the ICT IPTA (MAPITA) Board of Directors Meeting from 2011 to the present.

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Date of Input: 30/08/2019 | Updated: 30/08/2019 | nazlina


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