An integrated system is a system that combines various different components or sub-systems into one main system according to business functions.

The average percentage of development progress of sub-system processes incorporated in the integrated system by business in the evaluation year.

Here are the targeted integrated systems:

(i) Student Information System (PutraSIMS)

(ii) Human Resource System (HR Portal)

(iii) Integrated Administration and Support System (PutraASIS)

(iv) HSAAS Support and Administration Management System (PutraSAMS)

Implementation of access to various application systems and network access using UPM ID implemented through Single Sign On in phases:

Phase 1 : Strengthening the inventory of the university's official system

Phase 2 : Use of UPM-ID on the university's official system

Phase 3 : Development of Single Sign On implementation across the university's official system

Phase 4 : Full implementation of Single Sign On Percentage

implementation of access to various application systems and network access using the Single Sign On.

Method KPI measurement is based on the average percentage of implementation in phases.

The number of digitization of manual processes is converted to a digital form that is used by UPM people through ICT services.

KPI measurement based on the number of successfully digitized processes.

Development of the university's Business Intelligence (BI) platform to support university management and administrative decision-making.

KPI measurement is based on the percentage of project progress that is fully completed.

(Total achievement of each cluster/Total achievement of all clusters) x 100

Development is based on 8 clusters:

1. Academic and International Clusters
2. Research and Innovation Cluster
3. Alumni Student Affairs Cluster
4. Industry & Community Network Cluster
5. Financial Cluster
6. Human Resources Cluster
7. Library Cluster
8. Corporate Cluster

Ensure internet access and university main systems are not affected.

KPI measurement is based on the percentage of availability during the quarter.

1. Availability of ICT network throughout the university
*Ensure the availability of the UPMNet ICT network at PTJ and KolejNet at UPM Serdang Residential College.

2. Accessibility of the main system provided
*Ensure the availability of the university's main system

Main system:
1. UPM-ID
2. PutraHIS
3. UPM website
4. PutraFinance
5. Middle school
6. iGIMS
7. EIHRAM/HRM
8. PRIMS

EA is an organizational ecosystem design approach that describes the organization's work system. It involves interactions between elements including structures, processes, services, resources, applications and technologies arranged to achieve organizational goals.

KPI measurement based on percentage of UPM EA Framework Development.

EA development is based on 7 phases:

1. Preliminary Preparation
2. Determination of Scope
3. Project Approval
4. Stage 1 Development
5. Stage 2 Development
6. Stage 3 Development
7. Project Termination

ICT Enabler level to measure the impact of digitization in the implementation of business processes through the following indices:

1. Strengthen the quality of the university's main academic application service in the peak period
2. Ensure the availability of the upmnet network at the super core switch, core switch, distribution switch and access switch levels in the faculty and wifi in the upm serdang residential college
3. Ensure that the ict support services implemented reach a minimum level of 4 on the likert scale in the evaluation of customer satisfaction
4. Ensure that the ict repair service meets the response period, the repair period and meets the customer satisfaction set
5. Ensure that ICT development is implemented based on the application
6. Ensure application maintenance applications are implemented based on user needs
7. Ensure that the ict helpdesk service implemented reaches a minimum level of 4 on the likert scale in the evaluation of customer satisfaction