Serdang, 13 May 2026 – The Internal Audit for the Quality Management System (QMS) ISO 9001:2015 was conducted from 12 to 13 May 2026 (Tuesday and Wednesday). The internal audit was carried out to review and evaluate compliance with quality management requirements as well as the performance of quality management practices at the InfoComm Development Center (iDEC). This internal audit forms part of UPM’s ongoing commitment to maintaining effective governance, operational standards, and compliance with the prescribed quality clauses.

Mr. Mohd Idham Abdul Rashid served as the Chief Internal Auditor (CIA), leading the audit team. The audit involved the participation of twelve (12) auditors and four (4) auditor trainees, with the audit scope covering all divisions within iDEC comprehensively.

The audit commenced with the Audit Opening Meeting, which was held online on 12 May 2026 from the iDEC Alpha Meeting Room. The audit was subsequently concluded through the Audit Closing Meeting on 13 May 2026.

The iDEC 2026 Internal Quality Management System (QMS) Audit found that the implementation of work processes at iDEC generally complied with the established requirements and procedures, while demonstrating a good level of effectiveness in service delivery. The audit also provided an overview of the level of compliance, process effectiveness, and areas for continuous improvement. Several opportunities for improvement were identified to further strengthen work process management, enhance operational efficiency, and ensure that the quality of iDEC’s ICT service delivery consistently meets the needs and expectations of the university community.

Date of Input: 19/05/2026 | Updated: 20/08/2026 | zuraya