Serdang, 13 May 2026 – The InfoComm Development Centre (iDEC) conducted the Internal Audit of the Quality Management System (QMS) ISO 9001:2015 on 12 to 13 May 2026 (Tuesday and Wednesday) as part of ongoing efforts to ensure the effectiveness of the quality management system in accordance with international standard requirements.

This internal audit aimed to assess the level of compliance, the effectiveness of work process implementation, and the quality management performance at iDEC. It also serves as a monitoring and continuous improvement mechanism to ensure that organizational governance, operating procedures, and quality clause requirements are consistently adhered to and enhanced.

The audit was led by the Chief Internal Auditor (KJAD), Mr. Mohd Idham Abdul Rashid, together with a team comprising 12 auditors and four trainee auditors. The audit involved Top Management as well as all divisions under iDEC, namely the Application Development Division, User Support Division, ICT Infrastructure Division, Digital Innovation and Policy Division, Administration Section, and Application Operations Division.

The Audit Opening Meeting was held on 12 May 2026 at the iDEC Alpha Meeting Room and was attended by 35 iDEC staff members virtually. Meanwhile, the Audit Closing Meeting was held on 13 May 2026 to present the findings and improvement recommendations identified throughout the audit process.

Overall, the iDEC 2026 Internal Quality Management System (QMS) Audit found that the implementation of work processes at iDEC complies with the established requirements and demonstrates a satisfactory level of effectiveness. The audit also identified several opportunities for improvement that could further strengthen the quality of ICT service delivery, thereby supporting iDEC’s aspiration towards service excellence and a culture of continuous improvement.

Date of Input: 19/05/2026 | Updated: 30/05/2026 | zuraya