SERDANG, 7 October 2025 – The InfoComm Development Centre (iDEC), Universiti Putra Malaysia (UPM), successfully conducted the iDEC 2025 Quality Process Continuing Professional Development (CPD) Briefing as part of its ongoing efforts to strengthen awareness, understanding and implementation of quality management practices among iDEC personnel.

The briefing focused on the importance of systematic process management, compliance with established procedures and effective documentation practices to ensure that ICT services are delivered consistently, efficiently and effectively. Participants were also briefed on quality requirements related to iDEC’s operations and the responsibility of every staff member in ensuring that work processes are carried out in accordance with established procedures and standards.

Key areas covered during the briefing included quality procedures and processes, documentation standards, document control, compliance with the UPM Quality Management System and continuous improvement practices. Emphasis was also placed on maintaining accurate, complete and up-to-date documentation as evidence of process implementation and as a reference for evaluating the effectiveness of activities and services.

The session also highlighted improvements to iDEC’s key processes, particularly in relation to service delivery to customers and stakeholders. Such improvements are essential to ensure that work processes not only meet organisational requirements but also contribute towards greater operational efficiency and an enhanced customer experience.

The implementation of the iDEC 2025 Quality Process CPD Briefing also served as an important platform to enhance staff awareness of compliance with relevant standards and ISO requirements. A stronger understanding of quality processes enables iDEC personnel to perform their responsibilities in a more systematic manner, minimise non-compliance and identify opportunities for improvement within their respective work processes.

Through this initiative, iDEC continues to demonstrate its commitment to cultivating a strong quality culture and promoting continuous improvement across its operations. These efforts support compliance with the UPM Quality Management System while strengthening iDEC’s ability to ensure that ICT services consistently meet the needs and expectations of the university.

Overall, the iDEC 2025 Quality Process CPD Briefing served as a valuable platform for strengthening quality awareness, enhancing staff competencies and promoting more consistent and effective work processes. Continuous initiatives of this nature are expected to contribute towards operational excellence at iDEC while supporting UPM’s commitment to delivering high-quality, integrity-driven and continuously improving services.

The programme also reinforces the importance of collective responsibility in maintaining quality standards. With active participation and commitment from all levels of staff, iDEC is well positioned to further strengthen its quality management practices and ensure that every process contributes meaningfully to the university’s overall service excellence and digital transformation agenda.

Date of Input: 31/10/2025 | Updated: 21/08/2026 | zuraya