Chatbot, or "bot" for short, is a conversational software that communicates with users in natural language, either in written or spoken form. It is used in various fields to reduce repetitive tasks. This software is employed for various use cases such as providing customer support for purchasing, making reservations, obtaining information about products, acting as personal assistants, information retrieval agents, and more. This demonstrates that Chatbots have made significant contributions to retail businesses and tourism-related services.

Fundamentally, a chatbot is an intelligently designed conversational agent that simulates human dialogue in natural language. It also provides a conversational interface that allows users to input information in various formats, such as text, voice, web documents, and so on. The input is then processed and translates into events or patterns that generate actions or response messages based on the context and conversation input.

Chatbots are developed using Artificial Intelligence (AI)-based computer programs. It refers to the human-like intelligence in machines when they imitate human behavior and actions to achieve specific goals. AI serves as the core engine behind chatbots, utilizing machine learning algorithms such as automatic speech recognition, natural language processing, and understanding to extract input. Finally, the computer comprehends the input to generate appropriate actions that align with the desired objectives.

Machine learning algorithms have significantly improved the performance of AI-powered chatbots. This situation has led to the development of highly sophisticated bot frameworks that automate tasks in various fields and domains. However, the usability of chatbots in more sensitive areas such as mental healthcare still needs further improvement.

Source:
EXAMENSARBETE INOM DATATEKNIK,
GRUNDNIVÅ, 15 HP
STOCKHOLM, SVERIGE 2020

Date of Input: 30/06/2023 | Updated: 30/06/2023 | zuraya