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Clients' Charter Achievement

| 2018 Infocomm Development Centre (iDEC) Clients' Charter Report | | 2019 Infocomm Development Centre (iDEC) Clients' Charter Report |

 

2020 INFOCOMM DEVELOPMENT CENTRE CLIENTS' CHARTER ACHIEVEMENT REPORT

 

 

JANUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 99.80% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  100.00%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1547 96.60% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  8  90.00%

 

 

FEBRUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 99.88% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  99.99%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 1226 97.60%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  10  94.00%

 

MARCH

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.55%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  99.69%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  774 96.60% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  5  96.00%

 

APRIL

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.93%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652 100%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  349  97.14%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 1 100%

 

MAY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES 7 99.92%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652 99.89%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  443  100%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 4 100%

 

JUNE

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 99.96%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  99.89%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1981  97.35%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 11 90.90%

 

JULY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.84%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652 99.99%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 1370  97.00%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  8 100%

 

AUGUST

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

SEPTEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

OCTOBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

NOVEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

DECEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

Updated:: 10/08/2020 [nazlina]

MEDIA SHARING

INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
03 97691990
03 97693003
C1597255880