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Clients' Charter Achievement

InfoComm Development Centre (iDEC) Clients' Charter Archive | 2023 | 2022 | 2021 | 2020| 2019 | 2018 |

 

2022 INFOCOMM DEVELOPMENT CENTRE CLIENTS' CHARTER ACHIEVEMENT REPORT

 

 

JANUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 100.00% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1258 100.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  2049  99.73%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  25 93.00% 

 

 

FEBRUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES 7  99.99% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1258 100.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1479 98.35% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 11  95.45% 

 

MARCH

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 99.75% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1059 100.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1941 98.40% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  29 91.38% 

 

APRIL

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  1 99.92% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES 1059   100%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1288 99.76% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 8  96.88% 

 

MAY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

JUNE

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

JULY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

AUGUST

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

SEPTEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

OCTOBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

NOVEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

DECEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

Updated:: 22/05/2023 [nazlina]

MEDIA SHARING

SEE ALSO
Clients' Charter Achievement
Key Performance Indicators (KPI) Achievement
Functional Plan and Level Achievement
Staff Information
INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
03 97691990
03 97691990
03 97693003
idec_ictsupport@upm.edu.my
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