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Clients' Charter Achievement

| 2018 Infocomm Development Centre (iDEC) Clients' Charter Report |

 

2019 INFOCOMM DEVELOPMENT CENTRE CLIENTS' CHARTER ACHIEVEMENT REPORT

 

 

JANUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  5 96.76%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  5  100.00%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  2 100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  337 97.40%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  0 No data assessment

 

 

FEBRUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  5  99.93%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  5 100.00%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  2  100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  394 94.40%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  5 92.00%

 

MARCH

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  5  99.96%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  5  98.83%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  2  58.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  372 95.00%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  6  100.00%

 

APRIL

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  5  99.89%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652 100%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  96.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  385  97.40%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  1  100%

 

MAY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  5 99.12%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  99.90%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  276 95.60%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  3  93.30%

 

JUNE

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  6 99.77%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES 652  99.95%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  2  100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  226  95.80%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  6  93.30%

 

JULY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.39%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  99.99%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  281 94.80%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  7 97.10%

 

AUGUST

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.55%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652  100%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  256  96.00%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD 0 No data assessment

 

SEPTEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 92.99%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  652 99.70%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  258  97.60%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD  22  94.50%

 

OCTOBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD    

 

NOVEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD    

 

DECEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTIONTO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD    

Updated:: 10/10/2019 [nazlina]

MEDIA SHARING

INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
03 97691990
03 97693003
C1571634449