Termination of Phone Line Service 8946 Xxxx & 8947 Xxxx

Universiti Putra Malaysia has implemented the transformation of the telecommunications system. It started in August 2018 and was completed in March 2019. From 1 July 2019, Universiti Putra Malaysia (UPM) telephone number with prefix 03-8946 and 03-8947 was terminated.

This action is based on the following justification:

1. Installation of new set of phones with prefix 03-9769 (hardphone & softphone) at each PTJ which began on 17 August 2018, was completed on 29 March 2019. Briefing and guidance to the staff was implemented during the installation process.
2. Damage to the Ericsson MD110 PABX System that supports online service 8946xxxx (35 years old) and not economical to repair.
3. Damage Cisco Call Manager Server that supports online service 8947xxxx (12 years old), has suffered damage and can not be repaired.

All staff who are eligible to be supplied with their own phone number can install Putracomm softphone applications on their own smartphone. This phone number will stay with the staff until the service is over and brought together when moving to the Department or Responsibility Center (PTJ) at UPM. Only online links with PTJ only will stay local like Dean's number, Director, Head of Department and so on.

The set of fixed telephone sets provided is limited given the current financial allocation constraints. Therefore, the JPU has agreed that not all staff will be provided with the desk set and the distribution should be based on the priority and importance of the following duties:

• PTJ Management
• Secretary / Assistant Secretary / Administrative Assistant
• Administrative / Financial Staff
• Customer Counter


Briefing session at PTJ :

Date Time Venue
4 July 2019 3.00 pm Dewan Pertanian, Fakulti Pertanian UPM
9 July 2019 10.00 am Sultan Abdul Samad Library, UPM
11 July 2019 3.00 pm Dewan Kuliah Veterinar A, Fakulti Perubatan Veterinar, UPM


Date of Input: 04/07/2019 | Updated: 05/07/2019 | nazlina


Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
03 97691990
03 97691990
03 97693003