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Key Performance Indicators (KPI) Achievement

 

2018 INFOCOMM AND DEVELOPMENT CENTRE (iDEC) KEY PERFORMANCE INDICATORS (KPI) ACHIEVEMENT

 

 

Q3 (July - September)

 
NO. KEY PERFORMANCE INDICATORS (KPI) TARGET
Q3 ACHIEVEMENT
(JULY - SEPTEMBER 2018)
1.        To ensure that the ICT support services implemented achieve at least the 'Satisfactory' level in the evaluation of customer satisfaction 80% 96%
2.        To ensure that the ICT corrective maintenance performed achieve at least the 'Satisfactory' level in the evaluation of customer satisfaction 80% 94%
3.        To ensure that ICT preventive maintenance is carried out according to the plan 100% Q4
4.        To ensure that the total number of ICT security incidences (networks, applications & websites) recorded does not exceed 10 domains of the entire registered domains and actions is taken within 48 hours. 80% Q4
5.        To guarantee the network bandwidth for Internet access and Intranet attains the minimum capacity. 95% 100%
6.        To guarantee the availability of the University’s Main Application Systems. 95% 99.6%
7.        Tp guarantee the availability of network access to UPM Data Center. 95% 100%
8.        To ensure ICT Development is carried out according to the plan. 85% Q4
 

 

Q2 (April - June)

 
NO. KEY PERFORMANCE INDICATORS (KPI) TARGET Q2 ACHIEVEMENT
(APRIL - JUNE 2018)
1.        To ensure that the ICT support services implemented achieve at least the 'Satisfactory' level in the evaluation of customer satisfaction. 80% 95%
2.        To ensure that the ICT corrective maintenance performed achieve at least the 'Satisfactory' level in the evaluation of customer satisfaction. 80% 94%
3.        To ensure that ICT preventive maintenance is carried out according to the plan. 100% 100%
4.        To ensure that the total number of ICT security incidences (networks, applications & websites) recorded does not exceed 10 domains of the entire registered domains and actions is taken within 48 hours. 80% 99.96%
5.        To guarantee the network bandwidth for Internet access and Intranet attains the minimum capacity. 95% 100%
6.        To guarantee the availability of the University’s Main Application Systems. 95% 99.96%
7.        To guarantee the availability of network access to UPM Data Center. 95% 100%
8.        To ensure ICT Development is carried out according to the plan. 85% 80%

 

Q1 (January - March)

 
NO. KEY PERFORMANCE INDICATORS (KPI) TARGET
Q1 ACHIEVEMENT
(JANUARY - MARCH 2018)
1.        To ensure that the ICT support services implemented achieve at least the 'Satisfactory' level in the evaluation of customer satisfaction. 80%

96%

2.        To ensure that the ICT corrective maintenance performed achieve at least the 'Satisfactory' level in the evaluation of customer satisfaction. 80% 95%
3.        To ensure that ICT preventive maintenance is carried out according to the plan. 100% Q2

4.       

To ensure that the total number of ICT security incidences (networks, applications & websites) recorded does not exceed 10 domains of the entire registered domains and actions is taken within 48 hours. 80% Q2
5.        To guarantee the network bandwidth for Internet access and Intranet attains the minimum capacity. 95% 100%
6.        To guarantee the availability of the University’s Main Application Systems. 95% 99.9%
7.        To guarantee the availability of network access to UPM Data Center. 95% 100%
8.        To ensure ICT Development is carried out according to the plan. 85% Q2

Updated:: 16/10/2018 [nazlina]

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INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389471990
0389483514
C1542279700