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Clients' Charter Achievement

 

2018 INFOCOMM DEVELOPMENT CENTRE (iDEC) CLIENTS' CHARTER ACHIEVEMENT

 

 

SEPTEMBER

 

NO.
CLIENT CHARTER
STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 99.2%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 0 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 322 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
355 94.8%

 

 

AUGUST

 

NO.
CLIENT CHARTER

STATUS

QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 99.6%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 0 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 945 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
340 96.2%

 

JULY

 

NO.
CLIENT CHARTER STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 100%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 0 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 790 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
412 94%

 

JUNE

 

NO.
CLIENT CHARTER STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 100%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 0 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 358 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
230 94.2%

 

MAY

 

NO.
CLIENT CHARTER
STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 100%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 0 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 113 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
417 93.6%

 

APRIL

 

NO.
CLIENT CHARTER
STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 100%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 0 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 267 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
533 94.8%

 

MARCH

 

NO. CLIENT CHARTER
STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 100%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 1 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 341 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
583 95.8%

 

FEBRUARY

 

NO.
CLIENT CHARTER STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 99.86%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 1 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 77 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
498 95.4%

 

JANUARI

 

NO. CLIENT CHARTER
STATUS
QUANTITY PERCENTAGE
1 To ensure the network system, primary system and university email system achieve a minimum level of availability of 95% within a year 5 99.92%
2 To ensure the broadband access of the university's Internet network system with the agreed capacity rate reaches a minimum of 95% guaranteed within a year 4 100%
3 To ensure any ICT incidents are resolved within 48 hours 1 100%
4 To ensure periodic maintenance is done twice a year on ICT equipment 255 100%
5 To ensure the recovery of the ICT system internally according to the designated period based on resources under the control of the following items:
a) 2 hours for the network system
b) 5 hours for the main system of the university
c) 2 days for ICT equipment
506 94.2%

Updated:: 16/10/2018 [nazlina]

MEDIA SHARING

INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389471990
0389483514
C1542280128