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Clients' Charter Achievement

InfoComm Development Centre (iDEC) Clients' Charter Archive | 202120202019 | 2018 |

 

2022 INFOCOMM DEVELOPMENT CENTRE CLIENTS' CHARTER ACHIEVEMENT REPORT

 

 

JANUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES 7 99.92%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES 476 99.82%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM 1 100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 1765 98.66%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 30 88.44%

 

 

FEBRUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES 99.49% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES 476  99.82%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM 1  100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 1459  98.28%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 54  90.74%

 

MARCH

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  98.75%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  476  100.00%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100.00%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1454  97.40%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  30 90.93%

 

APRIL

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES 99.98%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  470 99.75%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1566 98.77%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 5 93.33%

 

MAY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.88%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  463  99.91%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1113 98.25% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  6 98.89% 

 

JUNE

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  6 99.97%  
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  - HAS NOT BEEN VERIFIED  
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100%  
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  494 99.19%  
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  - HAS NOT BEEN VERIFIED  

 

JULY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  98.00%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  463  99.91%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1200  96.00%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  13 96.15% 

 

AUGUST

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  95.00%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  463 98.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  800  97.00%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  17 90.00% 

 

SEPTEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.00%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  463 98.50% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  950 98.00% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 16  98.4% 

 

OCTOBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

NOVEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

DECEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

Updated:: 15/11/2022 [nazlina]

MEDIA SHARING

INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
03 97691990
03 97691990
03 97693003
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